Posted on August 15, 2010 by Torrey Brothers

I’m sure that a number of investors will agree with me when I say that you will get a variety of calls from homeowners. I’ve received all kinds of calls, including calls from homeowners upset that we’ve sent them a postcard or letter. Whenever I’m on the phone with an irate homeowner, I stay calm and allow the person to vent, but not for too long. Calmly, I apologize and let the homeowner know